The Internet has revolutionized so many parts of our lives. We access entertainment on-demand, set our thermostats miles away from home, and even go grocery shopping online. Even telephones have been upgraded thanks to the ability to get online—and no, we’re not counting smartphones.
One piece of tech that’s gaining traction all over the world is VoIP. Companies of all sizes use this advancement for faster communications, a more personalized experience, and a less expensive entry on your books. Learn more about VoIP and what it could mean for your business.
WHAT IS VoIP?
VoIP stands for Voice over Internet Protocol. This term may sound complicated, but it simply refers to a phone service run through the Internet. You can make calls, receive messages, and enjoy all the benefits of a traditional phone, plus some extra advantages thanks to smart devices and better user experience design.
There’s no need for a phone line, equipment, or maintenance that come with a traditional phone system. What’s more, there are no long-distance fees or contract plans with a set number of call minutes. In fact, some are saying VoIP is to telephones what email is to traditional mail because these services allow you to send unlimited communications with one connection. Once there’s WiFi, you’re free to enjoy the innumerable benefits of VoIP!
WILL VoIP WORK FOR ANY BUSINESS?
VoIP is an excellent communication solution for all industries. However, it’s essential to look at the details of what getting a new system will entail. Do you need video call features? If that’s the case for you, investing in VoIP is probably a good idea. Are you sick of maintaining and troubleshooting physical desk phones? If you answered a hearty “yes,” a VoIP system will be a breath of fresh air. While not every single organization needs a VoIP instead of hard-wired phones, it’s undoubtedly a good idea to weigh the pros and cons of making the switch.
FASTER, MORE EFFICIENT COMMUNICATIONS
Since VoIP systems run on existing WiFi networks, set-up takes less time than a traditional phone service. There’s no need to assign desk phones to every employee, wade through a sea of cords, or spend precious time on IT troubleshooting physical infrastructure issues. VoIP systems are designed for quick implementation to keep your team moving.
Better yet, tedious details of usability and scaling are a thing of the past when you opt for VoIP and internet-based features. VoIP connects with computers and smart devices to offer a more intuitive user experience.
As team members join or depart your organization, VoIP makes it easier to digitally assign phone numbers and grant device permissions. This technology will save your IT and HR teams so much time and hassle, not to mention help your other employees streamline their day-to-day operations. Fast and efficient communication is just one of the many benefits of transitioning to a VoIP system.
GREATER PERSONALIZATION (BEYOND VOICEMAIL GREETINGS)
Companies are increasingly looking to step outside the box. We all want tools and resources custom-made to our needs. A VoIP system offers greater personalization and an improved user experience. You’re free to tailor your system to whatever your company needs to run smoothly, including remote work.
Running your phone system via a computer, tablet, or smartphone greatly simplifies tasks like forwarding messages, transferring calls, and creating voicemail transcripts. Instead of trying to remember someone’s extension and when to hit the pound key, your team can click, tap, or drag icons to perform these functions.
Unlike a traditional phone, you can access and share functionalities across different devices and instantly manage your team’s accessibility of features like video and conference calls. Plus, because VoIP is still improving, there’s constant growth and innovation, such as new features to improve mobility and CRM integration.
SAY GOODBYE TO PHONE BILLS
No matter your business or organization’s mission, saving money is crucial. Whether you’re trying to boost your bottom line to pay employees more or you want to put money toward designing a new product, we could always use some extra funds in our bank account.
VoIP helps you save money on phone bills. Thanks to its integration of smart devices, VoIP does more with less. You can access multiple phone numbers and perform several functions all from the convenience of one internet-connected device. This singular device can act as your answering machine, fax machine, and cell phone all at once. All you’ll need is an internet connection (and wireless backup), and you can wave your phone bills goodbye!
STAY CONNECTED ACROSS THE GLOBE
As globalization and remote work become the norm, VoIP service providers are here to keep your company connected. No matter where your employees live or work, they can stay connected to their colleagues, bosses, and clients. Because 9 out of 10 American adults use the internet, according to Pew Research Center, it only makes sense to use the internet to stay in touch. In fact, studies indicate that remote teams might be less expensive in general due in part to lower turnover rates and happier workers.
MAKE THE TRANSITION TODAY
As the Internet continues to make our world more efficient, personalized, and cost-effective, it’s important for businesses to be active with technologies like VoIP. Not only does this allow companies to stay on the cutting edge of their industry, but it also helps to maintain customer and employee satisfaction.
The dedicated VoIP team at Exact IT helps clients understand their business phone requirements and prepares custom-tailored solutions. We’re glad to help you make the transition to VoIP, all while accounting for your unique business needs along the way. Exact IT Consulting provides you with a robust feature set, ongoing user training, and access to our live person help desk for responsive support for questions and system changes.