When in Doubt, Reach Out!
While technology is great for streamlining processes and making life easier when it works, malfunctioning tech can be a real buzzkill for both you and your business. But don’t worry! Here at Exact IT Consulting, we offer Helpdesk as a service (HaaS), so your business can breathe easy knowing you have a team of IT experts in your corner.
With Exact IT HaaS, there are multiple ways you can reach out to us:
With an average hold time of fewer than 20 seconds, we’re just a phone call away.
Shoot Us an Email
For those who live in their inbox, emailing our helpdesk will get you a response within 15 minutes.
Submit a Ticket
Send in incident and service requests through our ticketing system.
Highly Trained Techs
We can expertly help with the following:
- Basic computer troubleshooting
- Microsoft Office products – Outlook, Word, Excel, SharePoint, OneDrive, etc.
- Telephone system troubleshooting
- IT security concerns
- User account creation and deletion
- Vendor management
- Email troubleshooting
- Remote network monitoring & reporting
- Any other technical troubles you have
Guaranteed Service Levels via SLAs
With our Helpdesk service, service level agreements (SLAs) place up-time and support responsibilities on us with flexible pricing based on your requirements. The SLAs also include documentation of escalation of incidents and service requests that cannot be resolved within agreed timelines.
Remote Network Monitoring
Remote network monitoring means that Exact IT professionals can access your system remotely to identify issues and work to fix them without the need to be in the same room. You get better monitoring and faster results.
Each month, our clients receive a report that details their previous month’s support ticket activity including information about the number of tickets broken down by issue, technician, time, and more.
This combined with Exact IT’s chat function means clients are free to continue with their day-to-day tasks while receiving support.
With Exact IT’s Helpdesk as a service (HaaS), your business can breathe easier knowing that you have a team of IT experts in your corner.
Download now to learn more about our best-in-class helpdesk solutions.