The Benefits of 24-Hour Access to an IT Helpdesk

While technology is great for streamlining processes and making life easier (when it works properly), malfunctioning tech can be a major buzzkill. Unfortunately, these IT issues can greatly impact the efficiency, customer service satisfaction, and even the bottom line of your business. So if you’re searching for an outsourced IT managed service provider (MSP), consider 24-hour access to an IT helpdesk as a “must-have” (trust us on this). Here at Exact IT Consulting, we offer Helpdesk as a Service (HaaS), so your business can breathe easy knowing you have a team of IT experts in your corner—whenever you need them. Let’s take a look at the wide range of benefits HaaS can offer your business.

Boosted Security & Quick Turnaround Time

Maintaining strong cybersecurity is a non-negotiable aspect of your business. Regardless of the industry, hackers will run rampant and launch cyber attacks in an attempt to steal your precious data. Common cybersecurity threats include email phishing, password attacks, malware, ransomware, and distributed denial of service attacks. It’s nearly impossible to predict when cyber attacks will happen, but the best thing you can do is be prepared, knowing that your IT helpdesk is only a call away.

Fortunately, a 24-hour IT helpdesk offers remote monitoring and management (RMM). RMM is the practice of accessing a system remotely to identify issues and work to resolve them without the physical presence of a technician—which is a huge time-saver! Avoid wait times for the technician to arrive in person and receive instant attention to your issue—allowing any employees that were impacted to return to work fast. This is notably important for remote employees that shouldn’t have to face IT challenges alone, especially if these employees span across multiple time zones.

The added bonus? Having an IT helpdesk with RMM capabilities frees up considerable capital that could have been spent on maintaining an internal IT department. As opposed to paying multiple employees, you typically only pay a monthly fee.

Monthly Reporting

We all know the saying “time is money,” which is primarily true in business. Curious how much time you’re spending on IT issues, downtime, and user errors? With access to an IT helpdesk, you’ll receive monthly reports that detail the previous month’s support ticket activity—including information about the number of tickets broken down by issue, technician, time, and more.

With the stats right in front of you, it’s easy to pinpoint which IT issues are taking up the most time for your business, which gives you the opportunity to address these issues with the team to prevent them from happening in the future.

Disaster Recovery

When disaster strikes, you don’t want to be left alone, unsure of what the next steps are. Typical disasters that drag out your downtime include user error, hacking attacks, hardware failure, and natural disasters. Leave it to the highly trained technicians of your IT helpdesk to get everything under control. With professional help, you want to ensure that your business recovers quickly while taking action to prevent data breaches or losses in the future.

With the convenience of managed cloud hosting, the IT helpdesk can remotely access all of your information and quickly recover the contents through data backup. Cloud hosting is much more secure than a physical server which runs the risk of physical damage in the scenario of a natural disaster.

The fact of the matter is, you can’t predict that an emergency or disaster is going to happen between 9 AM- 5 PM, so why should you wait to take action until your IT helpdesk opens? Having 24-hour access to your IT helpdesk provides you with a piece of mind, so you can minimize the stress and anxiety of managing your cybersecurity and IT operations.

Exact IT Provides Helpdesk at a Service (HaaS) with 24-Hour Support

Exact IT Consulting is a premier managed IT services organization that helps businesses make strategic, long-term IT decisions to align technology with business objectives and improve operational efficiency.

Exact IT offers a wide range of support services, including: