Scroll Top

TCG America is now Exact IT Consulting

TCG America has been acquired by Indianapolis-based firm Exact IT Consulting, a premier managed IT services provider. As part of this business alliance, we offer 24/7 helpdesk services, which is critical in today’s remote work environment. With over 15 technicians on staff with a broader range of knowledge in cloud services, Voiceover IP phone systems, and cybersecurity, Exact IT provides a comprehensive suite of proactive and innovative technology solutions, superior customer support, and exceptional technical consulting.

Need help with a support request? Please submit your ticket in the two ways listed below. Once your request has been received, a technician will be assigned to your request.

If you have a non-urgent issue:

Submit a ticket via email or give us a call.

Kentucky Support Email:
Kentucky Support Phone: 859-272-0080

If you have an urgent issue:

Call 859-272-0080, option 1.

When You Should Contact the Help Desk:

  • Basic computer troubleshooting
  • Microsoft Office products – Outlook, Word, Excel, SharePoint, OneDrive etc. 
  • Telephone system troubleshooting
  • IT security concerns
  • User account creation and deletion  
  • Vendor management
  • Email troubleshooting
  • Any other technical troubles you have

Interacting with Support

Remote network monitoring means that Exact IT professionals can access your system remotely to identify issues and work to fix them without the need to be in the same room. You get better monitoring, automatic updates, and faster results. And with Exact IT’s chat function, remote network monitoring support calls clients can chat with our professionals. Instead of taking all your attention with a phone call clients are free to continue with their day-to-day tasks. 

Each month, our clients receive a report that details their previous month’s support ticket activity including information about the number of tickets broken down by issue, technician, time, and more.

What to Do in an Emergency

What qualifies an emergency:

  • Internet outage
  • Telephone system or VoIP outage
  • Known security breach
  • Ransomware or phishing attack (confirmed or suspected)
  • If you’re questioning whether it’s an emergency, just call

If you are experiencing an emergency, call us immediately at 859-272-0080 (select option 1), especially after business hours. We don’t check support tickets as often after normal business hours.