Helpdesk as a Service

When in Doubt, Reach Out!

While technology is great for streamlining processes and making life easier when it works, malfunctioning tech can be a real buzzkill for both you and your business. But don’t worry! Here at Exact IT Consulting, we offer Helpdesk as a Service (HaaS), so your business can breathe easy knowing you have a team of IT experts in your corner.

With Exact IT HaaS, there are multiple ways you can reach out to us:

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Call Us

With an average hold time of fewer than 20 seconds, we’re just a phone call away.

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Shoot Us an Email

For those who live in their inbox, emailing our helpdesk will get you a response within 15 minutes.

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Submit a Ticket

Send in incident and service requests through our ticketing system.

Highly Trained Techs

We can expertly help with the following:

Basic computer troubleshooting
Microsoft Office products – Outlook, Word, Excel, SharePoint, OneDrive, etc.
Telephone system troubleshooting
IT security concerns
User account creation and deletion
Vendor management
Email troubleshooting
Remote network monitoring & reporting
Any other technical troubles you have

Guaranteed Service Levels via SLAs

With our Helpdesk service, service level agreements (SLAs) place up-time and support responsibilities on us with flexible pricing based on your requirements. The SLAs also include documentation of escalation of incidents and service requests that cannot be resolved within agreed timelines.

Remote Network Monitoring

Remote network monitoring means that Exact IT professionals can access your system remotely to identify issues and work to fix them without the need to be in the same room. You get better monitoring and faster results.

Reporting

Each month, our clients receive a report that details their previous month’s support ticket activity including information about the number of tickets broken down by issue, technician, time, and more.