Helpdesk Hero | Tier 1
Daniel’s tech rule that he lives by is to “write everything down and build your own knowledge base of information.” He often finds himself geeking out being able to see all the different networking equipment and tech used in an MSP—one of many perks to his job!
What’s the biggest tech misconception you’ve heard?
“That every IT guy knows how to work a phone or a certain piece of equipment. It’s more of learn as you go.”
If you could have any job for a day—unrelated to IT—what would it be?
“I’d be a game writer.”
If you could create a mascot for our company, what would it be and why?
“A dragon, because it’s cool.”