Case Study: Puttshack
Streamlining IT Operations
for Inspire Automation
THE CLIENT
Puttshack is a leading concept in the emerging and growing market of competitive socializing. The techinfused mini golf game uses patented Trackaball technology with RFID chips that track scores across multiple games.
THE CHALLENGE
With three locations in the UK, Puttshack planned to enter the U.S. market with their first venue location on this side of the pond. They needed a complete setup of network infrastructure and internet-enabled devices for internal operations and customer-facing technology.
THE SOLUTION
Exact IT Consulting mapped, implemented, and continues to maintain all the technology services that run the U.S. locations. The multi-pronged approach covered four major areas:
1. Internet and Redundancy
2. Ongoing Management
3. Security
4. Helpdesk Support
1. INTERNET AND REDUNDANCY
The Exact IT team worked to implement and manage all the backend internet infrastructure required for opening, maintaining, and growing the business, including:
- Internal internet network
- Guest internet network
- Point of sale system
- Patented Trackaball technology
- Audiovisual
- Security cameras
- Voice over IP
To ensure that internet outages never affect the various technologies, our team implemented failover consisting of one fiber line circuit and secondary failover to a copper line. If we are unable to reach their network, we also set up tertiary LTE cellular backup as a last line of defense.
2. ONGOING MANAGEMENT
To ensure continued high utilization, we monitor the 350 internal physical ports and bandwidth, adjusting and reallocating when necessary.
3. MONITORING AND REMEDIATING SECURITY VULNERABILITIES
To ensure continued high utilization, we monitor the 350 internal physical ports and bandwidth, adjusting and reallocating when necessary. The Exact IT team constantly monitors router status and port status for any potential security issues. Our three-layer security utilizes advanced antivirus and endpoint detection response to analyze, remediate, and isolate threats.
4. HELPDESK SUPPORT
The Exact IT helpdesk team supports all of Puttshack’s employees to troubleshoot, answer questions, and find solutions to all types of tech troubles. The client receives monthly reports as well as 24x7 remote network monitoring.
THE RESULTS
The first U.S. Puttshack locations are up and running and bringing in revenue. All of the internet-enabled devices are working well and there is plenty of bandwidth for internal operations and guests. Our team served as the central figure to bring all the technology together seamlessly with no bottlenecks. We will use the various lessons learned through this project to streamline future installations even further.