Case Study: Country Club
Complete Technology Refresh
THE CHALLENGE
A prestigious country club in Indianapolis sought to modernize its IT infrastructure to better serve members and staff. Leadership recognized that outdated technology was causing inefficiencies and negatively impacting the member experience. The club partnered with Exact IT Consulting to complete a full-scale refresh of its technology environment. The modernization rollout ensured that staff were equipped with reliable tools to enhance the overall member experience.
PROJECT SCOPE
This project involved designing and delivering a complete technology overhaul during the club’s winter off-season to prevent disruption to member and staff activities during the busier months. The overhaul addressed various areas of concern, including:
- Outdated video surveillance with limited coverage created blind spots in critical areas.
- Aging WiFi infrastructure that lacked coverage in high-traffic member areas and had no internet access in remote buildings.
- Legacy network equipment, including rewalls, switches, servers, and battery backup systems that no longer met performance or reliability standards.
- Old workstations and POS systems slowed down staff productivity, impacting the member experience.
THE SOLUTION: MODERNIZING IT INFRASTRUCTURE
Exact IT Consulting implemented a comprehensive modernization strategy to address every inefficiency identifed during the assessment phase. The project team worked closely with the club’s leadership to plan, procure, and deploy new hardware and systems to enhance security, reliability, and the user experience.
Video Surveillance System Refresh
- Deployed a new UniFi Camera System to replace outdated legacy cameras
- Added additional cameras in previously low-visibility areas, ensuring full property coverage
- Delivered a modern browser-based management interface for quick monitoring and playback
Wireless Network Overhaul
- Replaced all legacy WiFi access points with modern UniFi access points
- Added new access points in poor-coverage areas for seamless connectivity
- Installed a wireless cloud controller to allow network segmentation, improve security, and manage bandwidth
with throttling features - Implemented point-to-point wireless to extend internet access to the remote maintenance building, eliminating
costly trenching or cabling
Complete Network Infrastructure Refresh
- Installed a new rewall for stronger network security
- Upgraded network switching for faster, more reliable connectivity
- Replaced aging servers with modern, high-performance systems
- Deployed battery backups for business continuity and protection against outages
- Refreshed POS stations and workstations to give staff the tools necessary to serve members efficiently
THE RESULTS
- ENHANCED SECURITY: Comprehensive camera coverage with reliable, high-definition surveillance
- IMPROVED MEMBER EXPERIENCE: Full property-wide Wi-Fi coverage with seamless handoff ensures members stay connected wherever they are
- OPERATIONAL EFFICIENCY: Modernized POS systems, workstations, and servers improved staff productivity and reduced downtime
- RESILIENT INFRASTRUCTURE: Upgraded rewalls, switches, and backup systems created a secure, reliable IT backbone
- MINIMAL DISRUPTION: Work was completed efficiently over the winter off-season, ensuring no interruption to member or staff activities during peak season
CLIENT SATISFACTION
The club reported being very satisfied with the project’s outcome, noting significant improvements in both member experience and staff efficiency. Exact IT Consulting’s capacity to manage and execute the project during the club’s off-season further reinforced the value of the partnership.
IT BUILT FOR LONG-TERM SUCCESS
Through a carefully planned and executed technology refresh, Exact IT Consulting transformed the IT environment on time and within budget. By modernizing infrastructure and systems across the board, the project positioned the club for long term success, enhancing the member experience and equipping staff with the reliable tools they need. The result is a secure, high-performing, and future-ready technology foundation that supports the club’s continued growth and reputation for excellence.