Bray Technologies has merged with local Indianapolis-based firm Exact IT Consulting, a premier managed IT services provider. As part of this business alliance, we offer 24/7 helpdesk services, which is critical in today’s remote work environment. With over 15 technicians on staff with a broader range of knowledge in cloud services, Voiceover IP phone systems, and cybersecurity, Exact IT provides a comprehensive suite of proactive and innovative technology solutions, superior customer support, and exceptional technical consulting.
Need help with a support request? Please submit your ticket below. Once your request has been received, a technician will be assigned to your request. If this is an emergency, please call 317-608-0227, option 1.
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About Exact IT Consulting
Our mission is to provide a comprehensive suite of proactive and innovative technology solutions, superior customer support, and exceptional technical consulting to our clients utilizing the knowledge, dependability, and commitment of our team. In other words, we help businesses leverage technology to work efficiently. You’ll find we’re not the typical IT consulting firm. We are partners in our clients’ success and would love the opportunity to work with you.
INTERACTING WITH SUPPORT
Remote network monitoring means that Exact IT professionals can access your system remotely to identify issues and work to fix them without the need to be in the same room. You get better monitoring, automatic updates, and faster results. And with Exact IT’s chat function, remote network monitoring support calls clients can chat with our professionals. Instead of taking all your attention with a phone call, clients are free to continue with their day-to-day tasks.
Each month, our clients receive a report that details their previous month’s support ticket activity including information about the number of tickets broken down by issue, technician, time, and more.
WHAT TO DO IN AN EMERGENCY
What qualifies an emergency:
- Internet outage
- Telephone system or VoIP outage
- Known security breach
- Ransomware or phishing attack (confirmed or suspected)
- If you’re questioning whether it’s an emergency, just call
If you are experiencing an emergency, call us immediately at 317-608-0227 (select option 1), especially after business hours. We don’t check support tickets as often after normal business hours.