Network Engineering has been acquired by the local Indianapolis-based firm Exact IT Consulting, a premier managed IT services provider. Exact IT offers 24/7 helpdesk services, which is critical in today’s hybrid and remote work environments. With over 25 technicians on staff with a broader range of knowledge in managed IT, cloud services, Voiceover IP phone systems, cybersecurity, and more, Exact IT provides a comprehensive suite of proactive and innovative technology solutions, superior customer support, and exceptional technical consulting.
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How to Submit a Support Ticket
If you have a non-urgent issue:
Submit a ticket via email or the taskbar icon. If you’d like to chat on the phone, always feel free to call 317-595-6387.
If you have an urgent issue:
Call 317-608-0227, option 1.
WHEN YOU SHOULD CONTACT THE HELP DESK:
- Basic computer troubleshooting
- Microsoft Office products – Outlook, Word, Excel, SharePoint, OneDrive etc.
- Telephone system troubleshooting
- IT security concerns
- User account creation and deletion
- Vendor management
- Email troubleshooting
- Any other technical troubles you have
*Please continue to call Network Engineering’s main help line. You will be directed to the appropriate helpdesk engineer.
INTERACTING WITH SUPPORT
Remote network monitoring means that Exact IT professionals can access your system remotely to identify issues and work to fix them without the need to be in the same room. You get better monitoring, automatic updates, and faster results. And with Exact IT’s chat function, remote network monitoring support calls clients can chat with our professionals. Instead of taking all your attention with a phone call, clients are free to continue with their day-to-day tasks.
Each month, our clients receive a report that details their previous month’s support ticket activity including information about the number of tickets broken down by issue, technician, time, and more.
WHAT TO DO IN AN EMERGENCY
What qualifies an emergency:
- Internet outage
- Telephone system or VoIP outage
- Known security breach
- Ransomware or phishing attack (confirmed or suspected)
- If you’re questioning whether it’s an emergency, just call
If you are experiencing an emergency, call us immediately at 317-608-0227 (select option 1), especially after business hours. We don’t check support tickets as often after normal business hours.